Terms & Conditions

We “Angel City Cars Ltd” reserve the right to alter, change the terms & conditions of our services stated here at any time, Registered Customers will be notified by email.

 

Equal Opportunities statement

Angel City Cars is fully committed to equality of opportunity. This Company is an equal opportunity employer. The aim of our policy is to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, race, colour, nationality, ethnic origin, disability, marital status, sexual orientation, religion or belief or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

 

Insurance

We are insured for passenger travel. This insurance is for public liability and does not constitute as travel insurance.

 

PAYMENT

Invoices shall be paid in full cash up front if requested

Card payments will be processed when you book you cab and customer will need to present the payment card to the Driver to check at the start of the Journey and at the end of the journey cardholder needs to sign the drivers PDA.

 

Airport Pick Up

In relation to collections from airports the Company will allow 40 minutes (starting from the last estimated arrival time known). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 40 minutes at its current rate which is £16.00p per hour.

 

Disorderly Behaviour

We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

 

CASH BOOKINGS AND CREDIT AND DEBIT CARD BOOKING ADDITIONAL FEES

The price provided to the Customer at the time of booking is based on the journey specified (Original Journey) by the Customer at the time of booking. Credit Card bookings will also include a booking fee.

The administration fee and VAT shall not apply to bookings that are paid for by the Customer in cash.

All cash payments shall be made directly to the driver and the Company acts as agent for the driver when processing the cash booking. All cash bookings are accepted by the Company on behalf of the driver. Please note all our drivers are self-employed, and these terms shall be considered the terms of trading between the driver and the Customer.

The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation from the Original Journey specified at the time of booking.

Additional charges may be applied at the sole discretion of the Company in the event of any variation or deviations from the Original Journey. The additional charges are based on the Company’s current charging scale. Such variations or deviations from the Original Journey in respect of which additional charges may apply shall include, without limitation, those set out below:

The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by such passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.

 

Cancelation and Waiting times

If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company.

The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. The Company will allow 10 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 10 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pickup address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes) at its current rate which is £16.00p per hour.

 

Changes/Extra Pick up/Passengers

In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s) of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate.

In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.

 

Loss/Damages

Angel City Cars Ltd will not accept any responsibility for loss or damage to any property / luggage carried in their vehicles.

The company is not held liable for any loss or damages to customer’s belongings that occur whilst using our minicab services.

Passengers shall remain responsible at all times for their luggage and shall load and unload their own luggage. The Company may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at the customer’s discretion. The Company operates a strict weight and size allowance for luggage to be carried in Passenger Vehicles and the luggage must be able to fit comfortably in the luggage compartment available.

The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

Angel City Cars Ltd reserves the right to above charges.

 

By using our service you are agreeing to all our terms and conditions.

 

Complaints

If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn’t been resolved to your satisfaction, please write to us at: Angel City Cars ·49B Upper Street · London · N1 0PN

Please note we may refer your complaint to the Public Carriage Office

 

All calls will be monitored and recorded for training and security purposes.